Terms of service

1. Introduction

Welcome to Senteur. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

2. Products and Pricing

  • Product Information: We strive to provide accurate descriptions and images of our products. However, there may be minor variations in color and appearance.
  • Pricing: All prices are in Canadian dollars and include applicable taxes. Prices may change without notice.

3. Orders

  • Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
  • Order Confirmation: You will receive an order confirmation email once your order is processed.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated at checkout based on your order.
  • Delivery Time: We aim to process and ship orders promptly. Delivery typically takes 4 to 15 business days (Monday to Friday), depending on the destination.

5. Returns and Refunds

  • Return Policy: Please refer to our Refund Policy for details on returns and refunds.
  • Refund Processing: Refunds will be processed to the original payment method once returned items are received and inspected.

6. Payment

  • Payment Methods: Visa, Mastercard, Apple Pay, Google Pay, Paypal.
  • Security: Your payment information is processed securely. We use industry-standard encryption to protect your data.

7. Privacy

  • Privacy Policy: We are committed to protecting your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Intellectual Property

  • Use: You may not reproduce, distribute, or modify any content from our website without prior written permission.

9. Limitation of Liability

  • Disclaimer: Our website and products are provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

10. Changes to Terms

  • Modifications: We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and your continued use of our website signifies your acceptance of the updated terms.

11. Governing Law

  • Jurisdiction: These Terms and Conditions are governed by the laws of the Province of New Brunswick, Canada. Any disputes will be resolved in the courts of New Brunswick.

12. Contact Us

Email Us (24/7):
support@senteur.ca

Call Us (Monday - Friday, 9:00 AM - 5:00 PM AT):
Canada: +1 (506) 733-2963

Mailing Address:
Senteur Cosmetics Inc.
19C Rue Hill
Edmundston NB E3V 1H7

Thank you for choosing Senteur.